Return Policy

Return Policy

Returns will be accepted within 30 days of purchase from HausOfGrey.com. Product must be in original, unwashed, and unworn condition with all original tags attached.  You have the option to receive a refund through your original payment method or to receive a store credit via an online gift code for HausOfGrey.com

Any item marked “All Sales Final” within the product description (i.e. Online Sample Pack, Online Mystery Pack, etc.) or purchased during a Warehaus Sale, Sample Sale, or other promotional events cannot be returned.

RETURN PROCESS 

If you would like to return an item, email returns@hausofgrey.com with the following information:

• Your Name:
• HausOfGrey.com Order #:
• Style Name:
• Style Number:
• Color:
• Size:
• Purpose for Return:
• Request for Refund, Exchange, or Store Credit?

Haus of Grey will email you a shipping label to be applied to the outside of the package, along with a Return Authorization Form for you to place in the return shipment.  You may also write the Return Authorization # on the outside of your package.  Once we receive your return shipment, we will refund your purchase or issue store credit if you choose.

EXCHANGE PROCESS

We cannot guarantee that inventory will be available when attempting to exchange your HausOfGrey.com item, so we recommend placing a new order for the replacement item and returning the exchanging item following the Return Process noted above.  Please include the New Order # on the Return Authorization form so we can process your exchange/refund.

For additional questions, please email returns@hausofgrey.com